Terms & Conditions
Please read this Agreement carefully as it governs your use of the Limerick Whiskey Experience website – https://whiskeyexperience.ie - (the 'Site'). By continuing to use our site you are agreeing to the terms set out below and are confirming that you are above the Irish legal age to purchase alcohol which currently stands at 18 years of age. Persons under the legal age to purchase alcohol in Ireland are not permitted purchase, receive or subscribe to any goods or services from this site.
Provision of Web Site Service
The Site is owned by Mother Macs LTD (VAT Reg. No. IE3367676OH) and operated by Limerick Whiskey Experience, trading at 8/9 High Street, Limerick, Ireland.
- By Email: [email protected]
- Telephone: +353 (0) 61 414900
Limited Rights to Use Content
All material including any intellectual property in it displayed on the Site ("Content") belongs to Mother Macs LTD or its suppliers. Mother Macs LTD gives you the right, for your own personal or non-commercial purposes only to (1) retrieve and display the Content on your PC screen; (2) print individual pages on paper; (3) store individual pages in electronic format. You may not store any Content on any server or other storage device connected to an external network, or make any other use of the Content.
You may not, without prior written permission given by Mother Macs LTD within the previous six months, (1) redistribute any of the Content or supply it to other people; (2) remove the copyright or trade mark notices from any copies of Content made under this Agreement; (3) create a database in any form (including electronic or structured manual form) by downloading, copying and storing all or any of the Content; (4) except as expressly set in this Agreement, modify, reproduce or in any way use any of the Content.
Purchases
The prices for goods displayed for sale on the Site are as set out on the Site and are inclusive of VAT and Duty at rates valid as of the time of purchase. Where additional charges are made for delivery, they are clearly displayed. By completing and submitting the electronic order form on the site, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
By making that offer to purchase goods, you are also authorising Mother Macs LTD to deduct the amount from the card or payment method provided. We will confirm acceptance of your order by email, stating that the goods ordered have been dispatched. This confirmation will be sent to the email address you provide on your order details. Whether or not you receive an email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. Where we are unable to fulfil part or all of your order, we will contact you and arrange to refund that amount to you.
Collection
Should Mother Macs LTD operate a collection service, the hours of operation will be clearly stated on our website and must be selected at the time of purchase. While we endeavour to meet these collection hours, it may occasionally become necessary to alter the collection date. Every reasonable effort will be made to notify the customer of any such change in advance.
Goods must be ordered and received by a person aged 18 years or older. Where Mother Macs LTD or its employees are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and/or withhold the goods until they can be received by someone of legal age to purchase alcohol.
Cancellation of Orders, Returns & Refunds
You may cancel your Whiskey Experience at any time up to 72 hours prior to the scheduled start time. A refund will be issued, less a handling fee. Cancellations made within 72 hours of the event cannot be refunded.
To cancel, please contact us by phone at +353 (0)61 414900 or email [email protected]. To help us process your request quickly, please include your order reference number.
You are also entitled to a cooling-off period of 7 working days, beginning the day after your order is placed. During this period, you may cancel your order for any reason—provided it is not within 72 hours of the selected event date. Upon cancellation, we will arrange the return of your order (if applicable) and issue a refund within 30 days.
Data Protection and Cookie Policy
We are committed to protecting the personal data of anyone who uses our website. The information that you provide about yourself to Limerick Whiskey Experience will only be used by us in accordance with our Data Protection Policy as set out
Modifications to Website Content
In endeavouring to improve the Site and services offered, Mother Macs LTD reserve the right at all times to make changes to the Content, including these Terms & Conditions. Prices and products are subject to change without notification. You will be subject to the policies and Terms of Service in place at the time of your visit to the Site.
General
There is no specific time limit applying to your access and use of the site. However, Mother Macs LTD reserve the right to suspend or terminate your access and use at any time. It may exercise the right with or without notice.
You may not assign, sub-licence or otherwise transfer this Agreement or your rights of access to the Site.
Failure by either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy. Irish law will apply to this Agreement and both you and Mother Macs LTD agree to submit to the non-exclusive jurisdiction of the Irish Courts. All contracts that result from the use of this website are concluded in English.
Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.
TERMS AND CONDITIONS – Walking Tour
Booking Conditions:
All bookings are subject to the terms and conditions set out below. Your statutory rights are not affected. All tours and walks are operated by Mother Macs Limited, an Irish-registered Company T/A Limerick Whiskey Experience. Whether services are supplied or carried out directly by Mother Macs Ltd or through a third party, your contract is with Mother Macs Limited.
A booking is deemed to be made when a reservation is made by Mother Macs Limited “The Company” from an individual or group “The Customer”.
Clear understanding and acceptance of the following terms and conditions is implied when a booking is made and this constitutes the limit of The Company’s liability.
Modification or Cancellation of a walking tour by The Company
The Company endeavour to operate all our walking tours as advertised. However, we reserve the right to modify or cancel any tour up to 7 days before the start date of the tour.
The Company undertakes not to cancel or modify any tour within 7 days of the tour start date unless forced to do so by circumstances beyond its reasonable control.
In the event that we have to cancel a tour, the customer shall receive a full refund of the monies paid to us but will not be entitled to any further sum by way of compensation, damages or otherwise arising from said cancellation. This applies no matter when the tour is cancelled.
Our guided walking tours are dependent upon a minimum number of customers. Where the minimum number of customers has not been met 7 days prior to the start date, The Company is entitled to cancel the guided tour. Every effort will be made to find another tour that is convenient for you or, alternatively, all monies paid shall be refunded to the customer. However, The Company is not responsible for any additional expenses that may have been incurred by the customer in preparing the trip.
Force Majeure:
Where war or terrorist activities, threatened or actual, civil unrest, industrial action, threatened or actual, weather conditions, fire, flood, drought, airport regulations or closures, unforeseen alterations to public transport schedules and rescheduling of air craft or any other event outside the control of The Company either delays or extends the tour or compels a change in prior arrangements, The Company cannot accept liability for any resulting loss, damage or expense to the customer.
Customer Cancellation or Modification
Modification: Where the customer wishes to modify the walking tour arrangements and The Company had accepted and confirmed the booking, a minimum administration fee of €5 (depending on which currency you used to pay your deposit) per booking will be applied.
If any additional costs have been incurred by The Company (e.g. administration, cancellation fees, etc.), these will also be charged to the customer. Any modifications will depend on alternative availability.
Modifications to tours that have been confirmed are not possible within 7 days of the tour start date.
- A cancellation fee of 100% applies for cancellations made less than 48hrs in advance, or in case of no-show.
- A cancellation fee of 50% applies for cancellations made less than 72hrs in advance.
- No cancellation fee applies for cancellations made 3 or more days in advance.
If you cannot make the tour on the date requested and you contact us within 7 days of your tour date, then we may be able to provide an alternative date depending on availability.
Mother Macs Limited’s Liability to the Customer:
- You are strongly encouraged to obtain suitable medical insurance prior to travelling and booking a tour. While our tours are not adventurous in nature and do not require special physical preparation, all travel involves an element of risk.
- You must take care of your own personal belongings. Mother Macs LTD will not be liable for any theft, damage, direct or consequential loss and inconvenience, however caused.
- In relation to our tours that include food and drinks, it is your responsibility to notify the guide of any possible allergic reactions or religious-based aversion to food or beverages or other health concerns in advance.
Health, Fitness & Due Care
Walking is a physically strenuous outdoor activity and thus has an element of risk associated with it. The Customer understands and accepts that there is risk involved. The Customer is confident that they have a level of personal health and fitness sufficient to engage in such activity. Furthermore, the Customer confirms that they do not suffer (and have never suffered) from any per-existing medical condition which would preclude them from participating in such an activity.
The Customer will observe due care at all times and be mindful of their personal safety and that of the group. Furthermore, the Customer agrees to heed the advice and instructions of the guide in relation to matters of safety at all times.
Jurisdiction
This contract is made on the terms of these booking conditions which are governed by Irish Law and customers shall submit to the jurisdiction of the Irish Courts.
Tour information & Feedback
Our website (https://whiskeyexperience.ie) includes general descriptions of the various tours available, specifically outlining the itinerary and services included in the price. Changes in any or all of these items may need to be made from time to time, and you should request a detailed dossier for up to date information about the tour.
Our website contains statements representing its honest belief that the facts as shown are correct. Every reasonable effort has been made to fully describe the tours offered and every reasonable attempt will be made to honor what has been described.
The Company reserves the right to make changes to the information, prices and itineraries set out in the website and provided such changes have been notified to the customer prior to the submission of a booking form, such changes shall be binding on the parties.
Likeness:
Any likeness of you secured or taken on any of our tours or any imagery/media which you capture and shared with us (e.g. either by email or on social media), may be used by The Company without charge in all media, for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures or on the Internet.
Photo and video footage of you shot during the tour will not be used without your permission. If we want to use any of the photos or videos for marketing purposes or on our social media channels, the guide will notify you and ask you before taking such photos.
In the interests of continuing to offer the best possible standards of service, The Company reserves the right to share, or not to share, any feedback or comments received from you with our business partners.
No Smoking Policy
We do not permit smoking on any of our tours.
Contacting Us
- By Post: Limerick Whiskey Experience, 8/9 High Street, Limerick, Ireland
- By Telephone: +353 (0) 61 414900
- By Email: [email protected]
